STRATEGIC TALENT MANAGEMENT BLOG

Human Resources Vision, Strategy and Execution: We’re with you all the way.

In last week’s blog, we discussed three examples of poor Performance Management:

  1. Politics for a Bonus: An employee at a high-tech company chose to participate in the most visible project over the most impactful and critical project to improve her standing in a peer manager calibration-based performance management system.
  2. Meeting the Quotas: A salesperson who received a mediocre review for not meeting his cold call targets in spite of far exceeding his revenue targets “gamed the system” to make his cold call numbers look better rather than focusing on revenue.
  3. Going “Above and Beyond”: An energy company relocating two of its plants rewarded the team that was late and over-budget but worked long hours, not the team who worked reasonable hours and finished on-time and on-budget.

Possibly more than any other aspect of managing talent, performance management is deeply entwined with human nature. And, much like human nature, it’s full of pitfalls, and an oversimplified approach might impede, not incent an intended result. In other words, it’s easy to shoot yourself in the foot.

The good news is, if you have a say in talent strategy, you can protect your organization from bad performance management.  It’s about understanding the pitfalls, shifting your perspective and committing to the right strategy.

Consider the pitfalls.

If you’re a talent decision maker, you probably have a love / hate relationship with your job. You might feel like you’ve been given the keys to a powerful but very temperamental car. The job is interesting and multi-faceted, but there’s also simply too much work, and something can go wrong at any moment. And so you triage your demands into usual categories: must do now, must do this week, and “get around to it” (which never seems to come). Nevertheless, the car keeps managing to roll forward — until it doesn’t. Why?